FAQ's
Where do you ship to?
We ship all over the world, simply add your address when checking out and your shipping will be calculated for you.
What is your processing time?
As our items are made in house, they take a little time to design, print and packaged with care.
Our standard processing time is 3-5 working days.
Express is 1-3 working days.
How do I track my order?
When your order is dispatched you will receive an email with your tracking information on.
Delivery info
We pack orders Monday–Friday.
Express (RM Tracked 24): dispatch in 1–2 working days
RM Tracked 48: dispatch in 3–7 working days
Evri Tracked: dispatch in 3–7 working days
Delivery time starts after dispatch. RM Tracked services aim to deliver in their timeframe (not guaranteed).
Returns
How do I return an item?
Please pop us a message with the reason for your return, we always strive for first class customer service and will help to resolve any issues where possible.
When contacting us please include your order number and reason for requesting a return.
Personalised items are none returnable.
How long does it take to process my return?
Providing your item isn't personalised and it's within 30 days we can accept your return.
Once we have your item we will process any exchange or return with 10 working days unless otherwise agreed.
Can I exchange for a different item?
We can sometimes offer this depending on the item you are looking to exchange.
Please email us on hello@stimz.com with your order number to discuss.
Safety and care
AGE, SUPERVISION AND MOUTHING
Most of our products are for ages 3+, however some ranges are recommended for older users - please check the product page before use. Adult supervision is recommended for all users. Not designed for chewing or biting. If the user is likely
to mouth items (this can happen beyond age 3), choose a chew-safe product designed for that purpose and use close supervision.
SMALL PARTS / CHOKING HAZARD
Some items contain small parts or moving parts. Keep away from children under 3 years and pets. Stop using if anything becomes loose, cracked or damaged.
CHECK BEFORE USE
Before use, and from time to time, check for wear, damage, cracks or loosened parts. Discontinue use if anything looks compromised.
INTENDED USE
Designed for gentle fidgeting and sensory play. Please donʼt force parts, over-bend, pull sharply, or use in ways the item isnʼt designed for.
CLEANING AND CARE
Wipe clean with a damp cloth or rinse with water where suitable. Avoid dishwashers and harsh/abrasive cleaners. Allow to fully dry before use.
HEAT AND FULL DETAILS
Keep away from extreme heat and prolonged direct sunlight (e.g. radiators, hot cars, windowsills). Item-specific safety and care information is always available on the product page before purchase.
